We’ve all had tough moments – when tensions were running high or when we weren’t “at our best”, and then a moment of misunderstanding, disagreement, or confrontation tipped us (or the person in front of us) over the edge into something ugly. Learn to anticipate and manage these tough moments with a little more grace so they don’t distract you or those around you.

Interpersonal issues and disagreements in the office can affect the entire team; the spike in stress can make team members anxious, which means they’re worrying about what could go wrong instead of getting stuff done. Using techniques like unconditional positive regard and candor, we’ll help you and your colleagues get beyond the disagreement, so your team can stay healthy and functional. During this session, you’ll practice navigating through those tough moments, and learn valuable tools and techniques to get past the drama and get back to work.

In this class, you’ll gain tools to have at your fingertips whenever you encounter conflict, and practice putting them to use. Our standard tools are reusable and customizable to help you with any situation you might face at the office, in the boardroom, and beyond, and this half-day course provides plenty of opportunities for practice and application along the way.

Objectives

• – Practice applying concepts of self-management and other-awareness to manage through tough moments
• – Explore the principles of effective communication as a necessity for tough moments
• – Gain tips and tools to help ensure safety when stress is high
• – Encounter the practical application of Unconditional Positive Regard
• – Gain techniques for uncovering and talking about our Common Purpose
• – Practice Demonstrating honesty and candor with humility and sensitivity

Tired of others not demonstrating what you would describe as "common courtesy"?  Stop holding others to standards you haven’t communicated, and learn to speak the unspoken, talk freely about our expectations, and reach a common understanding of courtesy.

Workplace interactions require that we treat each other with the “right” level of politeness and decorum for the situation at hand. The problem is that we sometimes forget to define the situation in advance…which means that some of us are expecting one thing and others are expecting something else entirely. So while we each have our own definition of “courtesy”, we may not be working from a common understanding of what that means. With that in mind, this 45-minute webinar hits on some of the most common norms to help you and your team define your terms better.

Some days, my job would be so much easier if I could just do it by myself.  Am I the only one who feels this way?  If you’ve ever had this thought, you are not alone! Working with others is one of the hardest things we do, and it requires the daily application of emotional intelligence. We’ve all got room to improve there–join us!

Learn about Emotional Intelligence in Your Clear Next Step’s tried-and-true W.H.A.T. format; you’ll learn What emotional intelligence is, How to apply it, Avoiding common pitfalls, and specific, concrete Tools and Techniques to boost your EQ at work (or in life).

Emotional Intelligence begins with self-awareness, and continues with managing your own behaviors.  From there, learn to be aware of and influence others so the work can get done.

Using a balance of instructor-led presentation and engaging, hands-on skill practice that simulates real-life situations in a totally nonthreatening way, this session will launch you on your way to being more effective in your current role by helping you raise your EQ and leverage emotional intelligence more effectively.

Do more with less! Designed specifically for those who are actively managing projects, this class is an in-depth look into the processes, knowledge areas, inputs, and outputs you need to know to manage projects effectively and successfully. Learn key knowledge areas and critical success factors now so you don’t have to learn them the hard way later. This class is a high energy, hands-on balance of PMBOK knowledge and application as well as best practices learned and passed down by the pros. Walk away with critical essentials for getting a project done regardless of size or complexity, as well as techniques, concepts, and tools that will save you time and energy in the future.

During this course, participants will:

• Describe the characteristics of a project
• Complete a roadmap of critical knowledge areas within the lifecycle of a project
• Practice initiating, planning, managing, and closing down a project
• Learn a reusable set of tools for approaching projects in a comprehensive yet efficient way